Refund & Return Policy

Effective Date: September 20, 2026

At SFJ Jewelry, customer satisfaction is important to us. We carefully check our jewelry before dispatch. Please read our Refund & Return Policy before placing an order.

1. Return Eligibility

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible after receiving your order.

To be eligible for a return or exchange:

  • The product must be unused and unworn
  • The product must be in its original condition
  • Original packaging must be retained
  • All included accessories or components must be returned
  • Proof of purchase or order details may be required

2. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us with your:

  • Order details
  • Product information
  • Clear photos or video showing the issue

Our team will review your request and provide further instructions if the product qualifies for a return or exchange.

3. Change of Mind

Returns or exchanges due solely to a change of mind, personal preference, or ordering the wrong product may not be accepted unless approved by SFJ Jewelry.

Please carefully review product images, descriptions, prices, and other details before placing your order.

4. Non-Returnable Items

For hygiene and safety reasons, certain jewelry products may not be eligible for return or exchange after being worn or used.

Products may also be ineligible if they are:

  • Used or worn
  • Damaged after delivery
  • Missing parts or accessories
  • Returned without original packaging
  • Altered or modified
  • Purchased under conditions clearly marked as non-returnable

5. Return Approval

Please do not send a product back without contacting us first.

All returns must be reviewed and approved by SFJ Jewelry before being sent back.

Unauthorized returns may not be accepted.

6. Exchanges

If an eligible product is approved for exchange, replacement will depend on product availability.

If the same product is unavailable, we may discuss an appropriate alternative with you.

7. Refunds

Once an approved returned product is received and inspected, we will inform you about the status of your refund.

If approved, the refund will be processed using an appropriate available payment method.

Processing times may vary depending on the payment method or service provider.

8. Shipping Charges

Original delivery charges may not be refundable unless the return is due to an incorrect, damaged, or defective product supplied by SFJ Jewelry.

Return shipping costs may be the customer's responsibility depending on the reason for the return.

9. Product Appearance

Please note that product colors and appearance may vary slightly due to:

  • Photography and lighting
  • Mobile or computer screen settings
  • Manufacturing variations
  • Handmade or decorative detailing

Minor variations of this nature are not necessarily considered product defects.

10. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

If the order has already been processed or dispatched, cancellation may no longer be possible.

11. Contact Us

For return, exchange, refund, or cancellation requests, please contact:

SFJ Jewelry
Email: sfjpk.com@gmail.com
Phone/WhatsApp: 03150930341

Please provide your order information and details of the issue so our team can assist you.