Shipping Policy

Effective Date: September 20, 2026

At SFJ Jewelry, we aim to process and deliver your orders safely and efficiently. Please review the following Shipping & Delivery Policy before placing your order.

1. Order Processing

Orders are processed after we receive and confirm your order details.

Processing time may vary depending on product availability, order volume, and other circumstances.

We may contact you by phone or WhatsApp to confirm your order and delivery information.

2. Delivery Time

Delivery times may vary depending on your location, courier service, weather conditions, public holidays, and other circumstances.

Estimated delivery times provided at the time of ordering are estimates and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be communicated or displayed during the ordering process.

Delivery charges may vary depending on the delivery location, order size, courier service, or other applicable factors.

4. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name
  • Phone number
  • Complete delivery address
  • City
  • Any relevant address or landmark details

SFJ Jewelry is not responsible for delays caused by incorrect, incomplete, or inaccurate delivery information provided by the customer.

5. Delivery Attempts

The courier may contact you using the phone number provided with your order.

If the customer is unavailable or cannot be reached, additional delivery attempts or charges may apply depending on the courier service.

6. Delayed Deliveries

Although we work with delivery partners to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Public holidays
  • Courier delays
  • Incorrect address information
  • High order volume
  • Transportation issues
  • Other unforeseen circumstances

We appreciate your patience in such situations.

7. Damaged Packages

If your package appears damaged when delivered, please contact us as soon as possible.

Where possible, take clear photos or video of the package and product and send them to us along with your order details.

8. Delivery Confirmation

Once the courier confirms delivery to the provided address or recipient, the order may be considered delivered.

Customers should ensure that someone is available to receive the package when required.

9. Contact Us

For questions about shipping or delivery, please contact:

SFJ Jewelry
Email: sfjpk.com@gmail.com
Phone/WhatsApp: 03150930341

Address:
Shaheen Fancy Jewellery
Shop No 2, 3 Sher Khan Market
Bazaar Kasaban, Near Qissa Khwani Bazar
Peshawar, Pakistan